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Information about this factsheet 4 1.1 Definitions and terminology 4 2 Your right to complain about NHS services 7 3 ‘Putting Things Right’ – ... concerns or make a complaint – the role of Llais, including their advocacy services 16 3.8 Support to help you raise concerns or make a complaint – other organisations
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Powers of Attorney and reorganising accounts on the death of a customer are completed reliably and quickly. Customercentred service Preference for in-branch banking Personalised call centres Age-friendly
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Older people and voluntary organisations may prioritise health and quality of life outcomes whereas service funders may be more interested in cost‐effectiveness. • Measures to evaluate immediate outcomes ... more than just the delay or avoidance of poor health and a reduction in the use of health care services in older age. Prevention in this wider sense includes not only the prevention or delay of ill h
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date and accurate. Please note that the inclusion of named agencies, websites, companies, products, services or publications in this information guide does not constitute a recommendation or endorsement by ... Cymru (page 59). It can also be worth checking if your local Home Improvement Agency (HIA) offers services for free, such as fitting locks. 6 Staying safe at home They say there’s no place like home. It’s
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recent pandemic many of us have lost loved ones, we’ve witnessed the disruption of health and care services, and heard the plight of many older people whose sense of loneliness and isolation was compounded ... older people’s hopes, fears and aspirations during these difficult times. We’ve also made sure that service providers, key decision makers, and politicians are hearing about the challenges currently facing
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largest charity dedicated to helping everyone make the most of later life. We provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak ... home 56 7 Active communities 66 Notes 76 2 3 Our partners Age UK works with partners in the UK and across the world. Our network includes the three national charities Age Cymru, Age NI and Age Scotland and
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Aims to promote understanding of advocacy as the Golden Thread that runs throughout the Social Services and Well-being (Wales) Act 2014 (the Act) and the duties on professionals Module 1 – About Advocacy ... Social Services and Well-being (Wales) Act was implemented on 6 April 2016. Part 10 of the Act is about advocacy and complaints • A statutory code of practice on the exercise of social services functions
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understanding about older people in Government, decisions can be made that are damaging to them. In our national survey of older people in Wales in 2023, 70% of respondents felt that older people were not well ... many older people not claiming their full entitlements. Age Cymru provides information and advice services to help older people access their entitlements, but it shouldn't be so hard that professional assistance
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lonely to get help on their own terms; and developing and sustaining a wide range of local and national services from which older people can choose whatever suits them best. Our hope is that this evidence ... making sure that services and interventions reach, understand and support lonely older people. Using the loneliness framework which sets out the building blocks to identify and improve services, and drawing
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people. Key points and recommendations The Post Office is a vital service for many older people both in terms of services direct to older people and through its support to local businesses We are ... enable the Post Office to provide services to the hard to reach and customers in vulnerable circumstances, especially those who need help to access online government services We think that communities may
