the services available to the BME community as part of their business plans. • Providers should employ staff from diverse ethnic groups and ensure that all staff receive cultural awareness training. 41
on people at their homes. The growth in use of the internet means that fraudsters frequently employ online methods to target people and these include: Phishing: A method used to access valuable personal
recruiting volunteers. Because Call in Time is delivered over the telephone, with the support of employers, Age UK is able to deliver a cost effective service and reports few problems attracting volunteers
was ‘all in the packaging’. Most of all, it meant being hard-headed. However, people’s capacity to employ strategies to cut their costs varies greatly, and can be strongly affected, for example, by their