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contact them. We will always check first that you’re happy to speak to us when we phone. And if you don’t want to be phoned, just let us know. Every communication from us to members of the public will always ... people to get in touch if they’d like to change the way we communicate with them. If you tell us you don’t want to hear from us again, or want to hear from us less, we will respect that. We always stop direct
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need an advocate? Because… • Sometimes I don’t understand the information people give me about my care and support • I think I might need help but I don’t know how to go about it or what will happen ... More information on advocacy can be found from: • Your Local Authority www.gov.uk/find-local-council • Dewis Cymru website www.dewis.wales • Age Cymru helpline 08000 223 444 Or contact: Age Cymru,
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Cymru, Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ t: 029 2043 1555 e: enquiries@agecymru.org.uk www.agecymru.org.uk Registered charity number: 1128436 Registered company number:
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relieved, happy, more relaxed and grateful for the support. Mrs UU had an electronic tablet but didn’t know how to use it. This left her feeling isolated and overwhelmed. Our HOPE Independent Volunteer Advocate ... didn’t want it. After returning the coin, Mrs LL began receiving up to three calls a week from the company demanding payment of more than £600 or return of the coin. Mrs LL felt the company weren’t listening
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talk Do you worry about falling but don’t know what to do? • Tell someone about your concerns • Tell someone if you’ve fallen • Take action today, visit www.ageingwellinwales.com/falls or call 03442 ... exercise • Look for a local strength and balance focused exercise opportunity such as Tai Chi using www.dewis.wales or contact Age Cymru on 02920 431 555 for other exercise opportunities Stay Safe Is your
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Cymru, Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ t: 029 2043 1555 e: enquiries@agecymru.org.uk www.agecymru.org.uk Registered charity number: 1128436 Registered company number:
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Cymru, Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ t: 029 2043 1555 e: enquiries@agecymru.org.uk www.agecymru.org.uk Registered charity number: 1128436 Registered company number:
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almost one in five (17%) veterans in Wales who could be entitled to the Armed Forces pension aren’t claiming. That’s money which could help towards a better quality of life. We know through our ... Forces pension. They don’t have to have seen combat during their time in the Armed Forces to be eligible. The pension becomes available when they turn 60 but they won’t receive it automatically,
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than usual). • a loss of, or change in, your normal sense of taste or smell (anosmia). They shouldn’t go to places like a GP surgery, pharmacy or hospital if they think they might have coronavirus. They ... ymptomcheckers/ COVID19.aspx If you’re speaking to someone over the phone who doesn’t have internet access, or isn’t sure how to use the symptom checker, you could probably go through it for them whilst
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need an advocate? Because… • Sometimes I don’t understand the information people give me about my care and support • I think I might need help but I don’t know how to go about it or what will happen ... something I didn’t. They helped me understand my rights, and made sure that any choices I was making were based on good, independent information so that the choices were mine alone. When I couldn’t remember something
