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  1. Universal Credit

    Universal Credit is a new benefit gradually being introduced nationally. It will eventually replace a number of existing benefits.

  2. Falls Prevention

    Every year, around one in three over-65s living in the community and one in two people aged over 85 will have a fall.

  3. Pension Credit

    two parts of pension credit: Savings Credit and Guarantee Credit, and how much money pension credit will give you

  4. Annuities

    Annuities offer an income in later life. When you approach retirement, will you cash in your pension pot or get a lifetime annuity? Get information about the options.

  5. Paying for a care home

    Most people will be expected to pay something towards the costs of their accommodation and personal care from their income and capital.

  6. How to trace lost money

    You may have policies or accounts you don't know about. This guide will show you how to trace lost assets.

  7. Comments compliments and complaints procedure (2).pdf

    to the Head of Operations as part of this procedure. All comments and compliments will be acknowledged in writing within five working days. Making a complaint Although Age Cymru and its staff aim to ... complaint will be acknowledged within five working days of receipt and passed to the most appropriate person, usually the manager responsible for that area of work: • a telephone complaint will, whenever

  8. Legal advice

    legal help at some point in our lives, whether it’s to sort out a problem with benefits, help you write a will, or sell your home. For more information call Age Cymru Advice on 0300 303 44 98

  9. Friend in need

    recruit as many volunteers as possible to support the over 70s during these very challenging times. It will be launched on 1 June 2020 to coincide with the start of Volunteering Week.

  10. Age Awareness Training

    Age Cymru’s age awareness training will enhance the understanding and skills of your customer service staff, improving the quality of customer service provided to older customers, ensuring they feel valued

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