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problems with the alternatives outlined. It is not clear to us that a discharge letter provides improved protection to consumers. Given the clear evidence that consumers often cannot identify fraudulent
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to be a likely motivator to ‘push’ them away from their existing supplier, or that the offer of improved customer service would ‘pull’ them to a different company.’10 4 15. Lastly, it is vital that the ... Advisors programme, run during 201516, involving fully trained Energy Advisors going to people’s homes to deliver a range of energy support, including help to switch. Often the advisor would phone the
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shorthold tenancies. Some respondents in this group regarded their rental property as their long-term home n the majority of landlords generally seek tenants who require longer-term tenancies and will not ... The importance of housing choices for older people has been highlighted by government in Lifetime Homes, Lifetime Neighbourhoods. However, strategic thinking and research interest has tended to focus on
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of the 165 local Age UKs responded in nimble ways, such as bringing food to older people in their homes. Since last summer we have been helping people sign up to their energy distributor’s Priority Services ... insight into older people’s experiences and their fears about being without power for days, having their home flooded or being hit by a major storm. We want to share our learning to help the Government, energy
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specific types of fraud. For instance, criminals may assume that older people are more likely to be at home during the day and therefore more likely to be susceptible to doorstep crime. Younger people may be ... of methods to contact potential victims. Consumers may be faced with fraudsters calling at their homes, letters, telephone calls, as well as using online methods. Tactics used often include befriending
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am Making changes at home 8 Getting support at home 11 Boosting your income 13 I’ve decided to move Moving in with family 15 Moving home – buying options 16 Moving home – renting options 19 ... Sheltered housing 24 Other types of housing 28 Care homes 30 Useful organisations 31 4 What this guide is about. They say there’s no place like home – but as we get older, it can start to get more difficult
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chronic conditions. This principle applies to all older people whether they are in their own homes, in care homes or in hospitals. Health and care services should be designed to support people’s well-being ... coordinated and preventative approach to allow more people to be cared for closer to, or in, their own home. It is also essential that we get the basics right in delivering health care, and driving up standards
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found that clinical pathways were predominantly viewed by their users as a multidisciplinary tool to improve the quality and efficiency of evidence-based care but are also used as a communication tool between ... effectiveness will be seen in terms of improved clinical outcomes or improved levels of care and quality of life. A service administrator, while also seeking improved outcomes, may see effectiveness in terms
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the Renting Homes (Wales) Act 2016 4 3 Introduction – the private rented sector 7 4 Welsh Government information on renting a home 8 5 Where to find private rented accommodation ... Renting your home in Wales – rights or problems regarding your rent; Factsheet 68w Renting your home in Wales – rights if you are threatened with eviction; Factsheet 67w Home improvements and repairs
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associated companies merged on 1 April 2009. Together they have formed the Age UK Group, dedicated to improving the lives of people in later life. The three national Age Concerns in Scotland, Northern Ireland ... Table of Contents Chapter Page Introduction 4 Challenges for the review 8 Falls prevention 14 Home from hospital services 24 Handyperson schemes 32 Befriending 43 Day opportunities 55 Conclusion 69
