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various kinds of practical support, including managing debt, resolving billing disputes, improving home energy efficiency and support to switch. Suppliers should offer this support and refer to other organisations ... should consider extending the safeguard tariff to other customers, for example those receiving the Warm Home Discount. 10. In the context of a fast-changing market and technological innovation, suppliers should
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Age UK’s recent Energy Advisor pilot provided in-depth support to older people. The support included home visits, including in rural areas, which meant the cost was high, even though the service achieved ... rating a provider who could identify them or potentially withdraw services (as in a residential care home). 18. Nor is online complaints data a substitute for proper monitoring and regulation, given that
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Consultation Response Ref 0617 HM Treasury and Department for Work and Pensions pension scams consultation February 2017 All rights reserved. Third parties may only reproduce this paper or parts of it for academic, educational or research purposes or where the prior consent of Age UK has been obtained for influencing or developing policy and practice. Phil Mawhinney phil.mawhinney
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Advisors programme, run during 201516, involving fully trained Energy Advisors going to people’s homes to deliver a range of energy support, including help to switch. Often the advisor would phone the
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shorthold tenancies. Some respondents in this group regarded their rental property as their long-term home n the majority of landlords generally seek tenants who require longer-term tenancies and will not ... The importance of housing choices for older people has been highlighted by government in Lifetime Homes, Lifetime Neighbourhoods. However, strategic thinking and research interest has tended to focus on
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specific types of fraud. For instance, criminals may assume that older people are more likely to be at home during the day and therefore more likely to be susceptible to doorstep crime. Younger people may be ... of methods to contact potential victims. Consumers may be faced with fraudsters calling at their homes, letters, telephone calls, as well as using online methods. Tactics used often include befriending
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opportunities Stay Safe Is your home safe and warm and does it help you manage well? • Suggest they contact Care & Repair on 0300 111 3333 for free help and support to adapt their home
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to provide independent redress in a range of sectors, including energy, communications, property, home improvement and retail. • Accessible – we have an easy-to-use online service to help resolve complaints ... advice on what to do next. What to do if things go wrong 5 Make the most of your energy A warm, cosy home can help us all get through the cold winter months. Here are some tips from Age UK to help you make
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Page 21 Roots to Recovery Project Mind Pembrokeshire and Carmarthen & Pembrokeshire Coast National Park Authority – Sara Walters, Mind Pembrokeshire and Carmarthen Page 24 The Mamwlad project – promoting ... delivered in partnership between Mind Pembrokeshire and Carmarthen and Pembrokeshire Coast National Park Authority, which is centred on enjoying the restorative powers and wellbeing benefits of spending
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and facilities on offer vary from area to area, but can include: • information and advice • help at home • befriending • advocacy • handyperson schemes • nail-cutting services • transport • help with ... 0808 802 2000. www.turn2us.org.uk. Warm Home Discount Scheme. Government-run information line for people in England and Wales who may be eligible for the Warm Home Discount Scheme – either because they receive
