-
understanding and skills of your customer service staff, improving the quality of customer service provided to older customers, ensuring they feel valued and their needs are effectively met.
-
Risk Assessment - example document for volunteers The completed document must be shared with all volunteers and associated staff. For it to be useful, it must be shared with those involved. Your ... Description of role assessed Care home volunteer supporting engagement activities. Volunteers are not asked to carry out personal care services or staff duties. Volunteers will stay in the communal areas of the
-
how else used in the model) Engagement with arts and culture (not membership, but going to and frequency) Creative and cultural participation b_arts1freq, b_arts2freq, b_libfreq, b_arcfreq ... activities of a general nature. b_sportact cognition Thinking ability We used two indicators for memory and three for intelligence, based on literature c_cgwrd_dv, c_cgwri_dv, c_cgs7ca_dv, c_cgvfc_dv, c_cgna_dv
-
©2020 Age Cymru. Creating an age friendly Wales ‘Friends’ support guide This information guide is to help ‘Friends’ supporting people they know in their local community - who may be self-isolating, social ... can get further support by contacting Age Cymru Advice on 08000 223 444, available 9:30am to 4:30pm, Monday to Friday, or email advice@agecymru.org.uk If the person you’re helping is aged under 50, you
-
information hub March 2016 Wales-wide partnership to protect Welsh public from scams is launched “Scams ruin lives” says Older People’s Commissioner for Wales Final Edition Action Fraud reveals that it ... targeted by fraudsters Fraudsters are recording phone calls and gaining access to victim bank accounts The “Good Citizen Award” scam Website scams Update: Protect Yourself
-
YES YES YES NO NO Refer to the IPA service. NO Creating an age friendly Wales Decision making process for determining need for Independent Professional Advocacy (IPA) for adults under the Social Services ... 2014 No requirement for local authorities and health boards to arrange provision of IPA under the SSWb Act, but consider other forms of support and advocacy. Is the person eligible for IMCA? In partnership
-
delivering it for the first time A Qualitative Evaluation Vinal K Karania (Research Manager, Evaluation & Impact) 19th August 2015 Acknowledgement The author of this report is grateful to all those involved ... involved in this project who generously gave their time to participate in the research, including the older people and the local Age UK partners Introduction This presentation provides the findings
-
winter warmth services Impact report 2011–2014 21 Age UK’s winter warmth servicesExposure to the cold can have a devastating impact on the health of older people. Every winter 25,000i older people die ... cold weather morbidity is preventable and a result of thermally inefficient houses that are difficult to keep warm.ii Cold weather causes a massive spike in associated health problems; it increases the
-
Page 3 The National Development Team for Inclusion (NDTi) updating the Advocacy Quality Performance Mark (QPM) Page 4 Older people’s access to and experiences of independent advocacy Information ... Guidance on Domestic Abuse: Safeguarding Older People in Wales Welsh Government White Paper, Services Fit for the Future, Quality and Governance in Health and Care in Wales Page 5 Page
-
parties may only reproduce this paper or parts of it for academic, educational or research purposes or where the prior consent of Age UK has been obtained for influencing or developing policy and practice. ... Primary Care and Public Health is seeking views on specific aspects of the NHS Five Year Forward View to accelerate positive behaviour change towards prevention and self-care. The NHS Five Year Forward View
