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  1. know_your_energy_rights.pdf

    something does go wrong with an energy supplier, the first thing to do is contact the company as soon as you can. Explain the problem and what you would like to be done to fix it. Remember: • Try not to get emotional ... your part in the problem if you have any fault; and • Deal with one complaint at a time; ensure what you say is clear and fair. Make a note of any contact you have with the company, including dates, times

  2. Welsh Transport Appraisal Guidance - February 2017.pdf

    1 Consultation Response Welsh Transport Appraisal Guidance February 2017 Introduction Age Cymru is the leading charity working to improve the lives of all older people in Wales. We believe older ... quality services and the opportunity to shape their own future. We seek to provide a strong voice for all older people in Wales and to raise awareness of the issues of importance to them. We are pleased

  3. FS59w.pdf

    Age Cymru Advice 0300 303 44 98 www.agecymru.org.uk Factsheet 59w  July 2023 How to resolve problems and make a complaint about social care in Wales Factsheet 59w  July 2023 ... assessments by the local authority social services department and subsequent service provision 8 3 What can you complain about? 9 3.1 Using your assessment information from the local

  4. Health improvement and prevention policy statement - Jan 2016.pdf

    health and independence. Opportunities for healthy living should be increased and barriers removed, particularly for disadvantaged older people. Public health messages, for example around safe levels of alcohol ... including those above the age for routine invitation. We believe there should be a review of all arbitrary age limits for health screenings and, in particular, the upper age limit for automatic invitation to

  5. CRS_June15_Response_to_Freedom_to_Speak_Up_Review.pdf

    parties may only reproduce this paper or parts of it for academic, educational or research purposes or where the prior consent of Age UK has been obtained for influencing or developing policy and practice. ... Email: lea.renoux@ageuk.org.uk Age UK Tavis House 1-6 Tavistock Square London WC1H 9NA T 0800 169 80 80 F 020 3033 1000 E policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company limited

  6. Technology_Together_Pilot_Evaluation_Outcome_Impact_Map.pdf

    Author: Kirsty Gaskell-Sinclair & Vinal K Karania (Age UK) (2013) TECHNOLOGY TOGETHER PILOT – OUTCOME AND IMPACT MAP CONTEXT ACTIVITY OUTPUTS IMPACTS INTEMEDIATE OUTCOMES ... million people aged 65+ in the UK have never used the internet  36% of people aged 65 and over in the UK feel out of touch with the pace of modern life  Over a third (34%) of people aged 65+ in Great Britain

  7. Advocacy Services in Powys.pdf

    subject to a community treatment order or in hospital informally receiving assessment or treatment for their mental health? If so, they have a legal right to an IMHA (Independent Mental Health Advocate) ... Advocate) CADMHAS - Conwy Denbighshire Mental Health Advocacy Service 01745 813999 admin@cadmhas.co.uk Do they lack capacity and have no appropriate family / friends to consult? If not, are they facing serious

  8. Improving Assisted Travel - January 2018.pdf

    Consultation Response Improving Assisted Travel Office of Rail and Road January 2018 Introduction Age Cymru is the leading charity working to improve the lives of all older people in Wales. We believe older ... quality services and the opportunity to shape their own future. We seek to provide a strong voice for all older people in Wales and to raise awareness of the issues of importance to them. We are pleased

  9. Survey Outline Covid 19 Welsh v3.docx

    fyddai’neichcefnogi chi iymgysylltuâ’chcymunedleolwrthi’rcyfyngiadaulacio? (gwybodaethleol, rhywunisiarad ag o, cyfleusterauhygyrch/ aragor, cwrdd â mwy o bobl, gwirfoddoli)C5. A hoffech chi ychwaneguunrhywsylwadaupellach ... , cysylltwch â:Age Cymru Advice: 08000 223 444 C.A.L.L: 0800 132 737 Cruse: 0808 808 1677 Hourglass Cymru: 0808 808 8141 Samaritans: 116 123 Silverline: 0800 4 70 80 90 Creating an age friendly Wales Cedwir

  10. Advocacy Services in Bridgend.pdf

    receiving treatment for their mental health? If so, they have a legal right to an IMHA (Independent Mental Health Advocate) ASC Advocacy Support Cymru 029 2054 0444 info@ascymru.org.uk Do they lack capacity ... IMCA (Independent Mental Capacity Advocate) ASC Advocacy Support Cymru 029 2054 0444 info@ascymru.org.uk Do they have social care needs? If so, do they want support with care and support planning, assessment

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