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are less likely to provide personal care. However, they are more likely to be combining care with work, childcare and other responsibilities (Carers UK, 2015), and therefore more likely to experience carer
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high, but the supply of new homes is lagging well behind demand. The Welsh Government has pledged to work in partnership to deliver an additional 20,000 affordable homes.1 The age of housing stock means that ... well behind demand.7 The Welsh Government’s Programme for Government (2016-2021) included a pledge to work in partnership to deliver an additional 20,000 affordable homes.8
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who have only occasional contact with the person. Some people, including local authority staff who work in areas other than social services, may have insufficient knowledge of the specific systems and processes
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changes to the core standard applied to all homes, Part M of the building regulations. Age UK has worked closely with Habinteg Housing Association and we support their expert technical feedback to the current
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bills, any Government should be careful about changing a system that is straightforward and that works well for the majority of pensioners who are on low or modest incomes. About Age UK Age UK offers
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be affected, as it can be complicated. In Wales, contact your local Age Cymru. “I had to give up work to care for Mum. I was worried that if I claimed Carer’s Allowance it would stop her State Pension
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org/energy What to do if things go wrong 4 Ombudsman Services Ofgem requires all energy companies to work with the energy ombudsman to resolve complaints that have not been dealt with within eight weeks,
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hold Funding energy-related services for two winters is important to establishing a service that works more effectively based on learning through delivering, it provides greater justification for cost
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should the USO be reviewed? (1.32) 22. The review process should look at the extent to which the USO works for ‘vulnerable’ and newly online households, as well as ‘typical households’. 6 23. The review ... the extent to which providers are delivering speeds as advertised. (We are aware of ongoing Ofcom work on this issue.17) One idea could be to oblige providers to give consumers a report on the speeds actually
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lump sums, receiving a statement once every 12 months may not be frequent enough. The FCA should work towards introducing cancellation rights in all cases without exception, and in the meantime require ... and many could be described as ‘disengaged’. As such, the FCA needs to think carefully about how to work with firms to ensure appropriate ‘lifestyling’ decisions are taken. We strongly support the FCA’s
