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  1. CRS_March14_Banking_Standards_Review.pdf

    like everyone else, older people need to be able to manage their money and make and receive payments. If older people are prevented from managing their money independently or with appropriate support then ... We appreciate that it is intended that the organisation will be independent of the banks, however if it is to achieve collective agreement to standards it will to a certain extent inevitably depend on

  2. CRS_April16_Submission_FCA_paper_on_ageing_population_and_financial_services.pdf

    that no advice is better than bad advice and that it will not be in the interests of older consumers if access to advice is increased but consumer protection and trust in advisers decreases.  All stakeholders ... suggests that the FCA must ensure there is sustained attention and be prepared to take conclusive action if firms do not make adequate efforts. Although there is much to be done now, it is important not to get

  3. Volunteer stories

    perfectly with my friend in need. We have similar interests and can be chatting for hours about books. If these volunteer stories have inspired you to volunteer, then please join our vital friendship service

  4. Help us to be there on the hardest day and every day

    enough about me to check in on me weekly. I’m very happy with the support I receive from Carys and if I was greedy, I’d love more calls from her. She sees the world the way that I see it, we have

  5. Buses and trains: the stuff of memories for these Port Talbot pensioners

    stop there!" (Anon) "We used to catch a bus from Margam to Port Talbot. Only cost a penny!" (Rita 88) If you would like to plan your next journey on a bus or train call the Traveline Cymru freephone helpline

  6. GCBH_Sleep-Brain-Connection.pdf

    g., depression, anxiety) • Physical health issues • Pain • Certain medications • Menopause • Stress If you experience these symptoms on a regular basis, you should be evaluated for a sleep disorder by a ... yourself to light during the daytime. 3. Exercise: regular physical activity promotes good sleep. 4. If you are overweight, lose weight. 5. Beginning after lunch, avoid caffeine intake. 6. Don’t worry too

  7. RB_June16_Age_UK_Excess_Winter_Deaths_Briefing.pdf

    income on heating bills during the winter months, and this often leaves insufficient money for food: ‘If I wanted to have my heating on for most of the day, then it will be well over half my income. That’s ... arthritis, angina, diabetes and steoporosis. He needs to keep warm as several of his conditions get worse if he is cold. He is in and out of hospital frequently for regular checkups and appointments. ‘We got

  8. RB_Sept16_Age_UK_Briefing_Fraud_and_Scams.pdf

    Crime Survey of England and Wales (CSEW). This is a 6 per cent fall from the previous year. However, if new figures on fraud and computer misuse are added, total crime is actually 12.1 million incidents ... abuse or neglect – including being defrauded – in their area and to find out what, if any, action may be needed. If you have any questions or would like further information please contact Angela Kitching

  9. CRS_Nov16_transforming_our_justice_system.pdf

    ‘relatively straightforward and routine’, they will generally be made based on representations made online. If it is felt that a judge needs to listen to the arguments, there will be more virtual hearings by telephone ... Committee recommended that DWP ensured claimants are made aware of the increased chances of success if they attend an oral hearing.2 We would argue strongly that, in the interests of access to justice

  10. RB_July17_Triple_lock_briefing.pdf

    maintained, especially at a time when the latest figures show a small rise in pensioner poverty. o If the triple lock is abandoned there would be a big impact on future pensioners, particularly those with ... said that between April 2010 and April 2016 the basic State Pension was £570 higher in 2016-17 than if it had been uprated by earnings since April 2011.6 For people on a low income this is an important

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