Information & Advice Service

Please note, this service is not available outside Age Cymru Gwent's catchment area.

Email: information@agecymrugwent.org
Telephone: 01633 240190

Age Cymru Gwent offers a free and confidential information and advice service for older people, their families and carers.

In the year ending 31st March 2024, our information team handled 5,612 enquiries and supported older people to claim £2,075,719 in benefits and entitlements.

Service Details

The service is provided by a department manager and four advisors. These are supported by a small team of trained volunteers. The Information & Advice Gateway Team can be contacted by telephone for enquiries or to arrange an appointment during the following times:
• Monday 0800-1600
• Wednesday 0800-1600
• Thursday 0830-1200
• Friday 0800-1600
There is also a 24-hour answerphone service available.

Home visits can be considered in some circumstances for service users unable to attend the office and these will be delivered by I&A advisors. As part of the advice process we may need to record and retain some of your personal details. This is for statistical purposes and to satisfy the requirements of quality audits. However we will respect your wishes if you don't want us to keep your details.

https://www.ageuk.org.uk/cymru/information-advice/information-guides-and-factsheets/

We welcome your comments about the service you've had from us. If you have any suggestions of ways in which we could improve, or if you wish to record a compliment or make a complaint please get in touch with us.

https://www.ageuk.org.uk/cymru/gwent/about-us/contact-us/

Warm Homes Benefit Entitlement Checks

Each year millions of older people miss out on benefits they are entitled to. Our expert benefit advisors can carry out a benefit entitlement check to see if there is money you can claim.
The benefit entitlement checks consist of:
• One-to-one sessions to increase your income by making sure you are receiving all the benefits you're entitled to
• Providing support through the benefits application process.
This support will help alleviate the effects of fuel poverty and cold-related ill health, particularly for those who are on a low income or have energy-inefficient housing.
Contact us
For more information about our free Benefit Entitlement Check service funded by Age UK which operates between October 2024 and 10th March 2025, please contact the team today.

Monmouthshire Carers Support Programme

The Carers Support Fund, funded by the Welsh Government, aims to provide essential services and grant funding to support unpaid carers who are facing financial hardship, particularly due to the rising cost of living and the lasting effects of the pandemic. Our service specifically covers the county of Monmouthshire.

Age Cymru Gwent are supporting unpaid carers through the Carers Support Fund by delivering:
• Money management support and advice: Direct advice and one to one, person-centred support for carers and families experiencing financial hardship. Carers will be supported with maximising their income, reducing expenditure, and improving financial literacy and resilience.
• Signposting and referrals: Providing access to financial and wellbeing support services for carers.
• Awareness raising and resources: Delivering mailshot updates on available support, and support factsheets, throughout their network.

Age Cymru Gwent can also provide direct grants for:
• White goods/household items
• Beds
• Utility bill support
• Clothing
• IT equipment e.g. Wi-Fi, laptops, tablets, mobile phones

If you're a Carer living in Monmouthshire, contact the team today to see how we can support you.