Complaints Procedure

Age Cymru Gwent aims to provide high-quality services and to be responsive to the wants and needs of service users. 

Service users, their families, carers and professionals who have requested or been referred for a service have the right to raise concerns, objections or complaints about the service. They also have a right to receive a response from the Charity.

All concerns and complaints from service users or others will be taken seriously, listened to carefully, investigated thoroughly where necessary, and responded to with respect and courtesy. If you have a complaint, please download our complaints procedure.

Complaints Information Leaflet