New helpline for over 50’s in Carmarthenshire, Pembrokeshire and Ceredigion

We have launched a new helpline, which will make it easier for you to access free information and advice, home cleaning and maintenance services, befriending, digital support and more.

The new Age Cymru Dyfed contact number for the public – 03333 447 874 – has been launched after we supported over 2,400 older people throughout the three counties of Carmarthenshire, Pembrokeshire and Ceredigion during our first year since the merger of Age Cymru Sir Gâr and Age Cymru Ceredigion.

During the peak of the pandemic, older people were particularly hard-hit by isolation and dwindling access to food, medication and other vital services. Between April 2020 and March 2021, we carried out 10,238 phone calls, Zoom calls and essential home visits with clients who relied on us during multiple lockdowns. Invaluably, the merger allowed us to utilise the pooling of expertise and resources to reach even more people who were struggling throughout the three counties.

We’ve also more than tripled our number of staff since the merger, opening a new office in Haverfordwest as our services expand to meet the growing demands of Wales’ ageing population.

This new contact number will make it even easier for older people in the three counties to access crucial support, as well as valuable information and advice, and will connect callers to all offices and services throughout Carmarthenshire, Pembrokeshire and Ceredigion.

Simon Wright, Chief Executive Officer at Age Cymru Dyfed, said: “I am so proud of how much we’ve achieved in the last 18 months, and would like to thank every member of staff, every selfless volunteer, and every member of the public who has supported us since the merger. The launch of our new telephone number will make it much easier for older people, their families, and their carers to contact our team, who will be able to provide tailored support and advice right from the start.

“The challenges faced during the pandemic have merely highlighted the strength and resilience of the communities we serve, and we look forward to continuing our work and reaching out to older and more vulnerable people across Carmarthenshire, Pembrokeshire and Ceredigion.”

We’re also encouraging more people in their 50s to get in touch for free help and advice. Simon adds: “Last year, we supported over 300 people between the ages of 50 and 59. It’s important that people understand that we’re here to support everyone over the age of 50 and not just those in the later stages of their life. If there is anything that we can help you with, we will.”