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Administration Volunteer (Information & Advice)

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The Information & Advice (I&A) service provides free, confidential & quality accredited advice and information to older people, on matters such as welfare benefits, housing & social care.

This role is primarily to support the I&A service with general administration/office tasks.

What can I expect to do?

  • Scan & upload documents onto our client database
  • Post or email clients leaflets & appointment letters
  • Call clients to book advice appointments and update client database with any client contact
  • Monitor leaflet/office supplies & order as necessary

What is expected of me?

  • Reliable and flexible approach to the role
  • Ability to work within Age UK Coventry & Warwickshire policies and guidelines
  • Non-judgemental, patient & empathetic

What you will get out of it.

  • Make a real difference to the lives of older people in Coventry and Warwickshire.
  • Become part of a friendly team
  • Develop new skills to add to your CV

Additional Information:

  • The Information & Advice service is delivered Monday - Friday 9.30am – 4.30pm
  • IT Skills – particularly experience with Microsoft word & outlook (calendar & emails) & client/customer databases are required for the role
  • Full training and ongoing support will be provided

Volunteering Commitment:

  • We ask for a minimum commitment of 2 hours per week. Term time only can be accommodated.

To view the full role description, click here.