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Organisational Quality Standards

Age UK County Durham are proud to have achieved the Age UK Charity Quality Standard (CQS) which recognises the high standard of our performance as an organisation.  The CQS is externally assessed by quality assessment experts, SGS. Quality Standards for local Age UKs in England.

It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others.  

To find out more about our Organisational Quality Standards certification, please contact us.

Do you wish to make a complaint? 

What is a complaint? 

A complaint is when a client is not happy about a particular service and wishes to obtain a response on the matter.  Some examples might be:

  • the quality of service is poor
  • they receive the wrong information
  • they have a complaint about a member of staff.

Complaints can relate to breach of policy or practice standards, putting the safety or welfare of people at risk or bringing the organisation into disrepute.  Complaints may be verbal or written down.

How we deal with complaints

We will take all complaints seriously and respond to them in a timely manner.  We will deal with them fairly and maintain confidentiality.  We will not treat a complainant less favourably because they have made a complaint.

If you wish to make a complaint about our organisation, you can read our Complaints Policy, download our Comments and Complaints Leaflet or contact us with your feedback.