Patient experiences with Tim Guy and Falmouth Community Hub

‘Insight’ into how others live – Tim Guy’s true tale of extraordinary care.

Last year, I was honored to be invited to conduct a survey for Age UK and the Voluntary Sector, delving into the experiences of our clients who faced unexpected hospital stays—typically following a fall or accident within the comforts of home. On any given day, over 2000 people aged 65 and older are admitted to hospital in an emergency for a condition that could have been treated earlier in the community—or in some cases, possibly prevented altogether.

The Insight Programme, as this research endeavor was named, aimed to capture, in their own voices, the experiences of six clients regarding their treatment from the moment they entered A&E until their return home. The project used these experiences and qualitative research methods to generate a better understanding of what the experience of unplanned care is like for older people and their carers; this data would be shared with policymakers and professionals to inform and help shape responses to specific health needs.

Here in Cornwall, one of just six regions chosen to participate, every voice resonated with praise for the staff and volunteers at Royal Cornwall Hospital, highlighting the exceptional care provided by consultants, nurses, and key workers.

During a scheduled interview at a local Community Hub (Falmouth Hospital and Home team are pictured above), I had the pleasure of meeting June, a vivacious spirit who appeared to be in her early 80s. To my astonishment, she was on the brink of celebrating her 100th birthday! As we reminisced about the past and her life spent in her own home for over half a century, she casually revealed her role as a ‘carer.’ Her daughter, Eileen, had been immobile for much of her life, and together with her husband, June had lovingly provided care. Yet, after her husband’s passing, she found herself as the sole caregiver.

June had found solace in visiting our Falmouth Community Hub weekly, indulging in ‘ME-TIME’ while engaging in games and enjoying the delightful entertainment hosted by Martin and Lucy. This was her cherished escape from the routine of tending to another’s needs.

June bravely shared her hospital experience with me, and fortunately, her daughter had managed to raise the alarm during a moment of crisis. Upon awakening in the hospital, June's thoughts immediately turned to her daughter’s well-being, but she was swiftly reassured that Eileen was being well cared for. Neighbors had come together, and all the necessary voluntary services were mobilised to offer invaluable support.

Thankfully, June’s hospital stay was brief, and she has since returned to her vibrant self. Our Age UK Cornwall Home and Hospital & Community Transport services had safely brought her home; whilst also delivering a tailored package of care to meet June's needs. June went on to explain how Age UK Cornwall had also been on hand to assist her financially and support her via the Household Support Fund.

June was also relieved to find Eileen in high spirits upon her return, but without a caring voluntary and community service team helping her, this narrative could have unfolded quite differently.

It has been a true privilege to meet June and share her inspiring story with all of you! 

A full report is due to be published later this year.

Tim is our Events, Sponsorship, and Legacy Lead.

You can find out more about Falmouth Community Hub, our Hospital and Home Services, and Community Transport Servcies by visting this link to Age UK Cornwall services.