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Complaints, comments, and compliments

We welcome any feedback that you would like to provide to us about our work. By listening to your comments, we can use this to inform us of priority areas we can improve upon to deliver a better service. No matter the nature of your feedback, please feel free to either contact us by completing the form below, or by using the following details.

Alternative ways to contact us if you prefer
 
Call us on 0800 169 8787. Our team are available Monday to Friday between 9am – 5pm (excluding bank holidays)

Write to us at:

Supporter Engagement Team
Age UK
Floor 7
One America Square
17 Crosswall
London
EC3N 2LB

Things to bear in mind before you complete the form below
 
The more information you can provide us, the quicker we can respond.  So if you can include the following information, we would be most grateful:

- Your contact details
- What happened, and how you felt about it
- Where and when this happened
- Who was involved
- What outcome you would like
 
Please be aware that Age UK, the national charity, is a separate charity to the Local Age UKs across the country, although we share a common brand. If your experience is with regards to your interaction with a local Age UK, then please contact them directly. They, like us, have a feedback process and will be pleased to hear from you directly.

Once we receive your enquiry, we'll be in touch as quickly as possible - unfortunately, we can't get in touch with someone else at your request, so please provide only your own contact details.

Your details
Please include your location if this is relevant to your enquiry. Please note there is a 1000-character limit.
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We will use the information provided above to contact you in relation to your enquiry. You may contact us at any time to unsubscribe from our communications. For further details on how your data is used and stored, please see our privacy policy.

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