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Information and Advice Coordinator

Published on 14 February 2025 01:31 PM

Role: Information Advice Coordinator

Location: Home based with travel around Cheshire East and West

Reports to:Laura Ellis – Services Manager

Hours of Work: 14.5 hours per week to be worked Tuesday 1pm  - 5pm, Wednesday 12pm – 5pm and Thursday 12.30pm – 5pm

Salary: £12,441.00 actual per year

Closing Date: By no later than 5pm Monday 3rd March. **Previous applicants need not apply**

Age UK Cheshire works with older people to support them in living their best life…

  • relieving loneliness, so that older people feel connected,
  • combatting poverty, so that older people have enough to live on, and
  • increasing independence, so that older people can live the lives they want to lead

Job Description

Primary Purpose:

The Information & Advice Coordinator will lead a vital, busy team and service and have day to day responsibility for the Information and Advice service. They will line manage and support the I&A team (staff & volunteers) and ensure compliance with quality standards.

Main Duties:

  • To take responsibility for overseeing the work of the I&A team. Ensuring adequate cover to avoid disruption to the service.
  • To provide ongoing support and line management for Information & Advice team to promote positive team working amongst the staff and volunteer group as a whole.
  • Support the I&A team by delivering effective supervision and support meetings, such as Team Meetings.
  • Support with identifying training needs to enhance AUK training for the volunteer team and integrate their support into delivery of the Information and Advice service.
  • To complete Independent Case File Reviews in accordance with the standards set by the Information and Advice Quality Programme (IAQP) and external Advice Quality Standard (AQS) and always adhere to Age UK Cheshire’s policy on Confidentiality & Data Protection and client consent. Ensuring remedial & developmental issues are identified and acted on to develop the team.
  • To attend appropriate training and supervision sessions as required and report regularly to the Services Manager according to agreed standards.
  • To work closely with the Services Manager to ensure that all project targets and activities are achieved.

Essential Criteria

  • Knowledge and experience of assisting people to apply for a range of welfare benefits or can demonstrate a good understanding of the benefits system and advice services (essential)
  • Previous line management experience of staff and/ or volunteers and the ability to lead a remote team (essential)
  • Experience of working with the public (essential)
  • Effective communication skills, both written and oral, including case recording skills and experience of producing written reports (essential)
  • Good organisational skills, I.T. skills, including use of databases (essential)
  • Excellent interpersonal skills, with an ability to develop team working (essential)
  • Experience of applying quality standards (preferred)
  • Clear understanding of the issues affecting the lives of older people and their carers (preferred)
  • Clear understanding of the difficulties faced by disadvantaged groups in accessing services (preferred)
  • Commitment to equal opportunities and confidentiality.

If you are passionate about driving success through effective teamwork, we encourage you to apply for this exciting opportunity as Information & Advice Coordinator

To apply for this position, please send your CV and a detailed cover letter to HR hr@ageukcheshire.org.uk  outlining in the cover letter how you meet the essential criteria for this role

Closing Date for Applications: By no later than 5pm Monday 3rd March **Previous applicants need not apply**