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Help at Home Manager

Published on 17 November 2024 12:32 PM

Role: Help at Home Manager

Location: Remote (home) working + travel across Cheshire

Reports to:Christine McMahon, Head of Services

Hours of Work: 27 hours per week to be worked over 5 days

Salary: £23,166.00 actual per year

Closing Date: By no later than 5pm on Monday 2nd December 2024

Age UK Cheshire works with older people to support them in living their best life…

  • relieving loneliness, so that older people feel connected,
  • combatting poverty, so that older people have enough to live on, and
  • increasing independence, so that older people can live the lives they want to lead

Primary Purpose:

The Home Help Manager will lead a vital charged-for service that provides essential home support, empowering older people to live independently and safely in their homes.

The role is responsible for managing a dispersed team of Home Helps, conducting client assessments in their homes, and ensuring high-quality, person-centred service delivery.  Liaison with the Information & Advice Triage Officer who supports the Help at Home team.

Safeguarding is a core part of the role, ensuring that clients receive support in a safe and compliant manner.

The manager will also be responsible for ensuring that the service is financially sustainable and operationally efficient, reporting regularly to the Head of Services.

Main Duties:

  • Lead and develop the Help at Home service, ensuring alignment with strategic goals.
  • Collaborate on service growth and operational improvements with the Head of Services.
  • Set and monitor service targets and Key Performance Indicators (KPIs) to achieve organisational objectives.
  • Manage staff recruitment, training, and supervision, ensuring safeguarding compliance.
  • Conduct client home assessments and reviews and develop personalised plans.
  • Oversee service delivery, ensuring consistent support to the Home Helps and providing high standards and regular quality checks, with a focus on client safety and satisfaction.
  • Lead and support the Home Help team, managing performance, supervision, and training.
  • Develop work schedules and ensure appropriate staffing to meet client and staff needs, including liaison on consistent support with the Information & Advice Triage Officer.
  • Foster a high-performance, client-focused team culture.
  • Use performance metrics and client feedback to monitor service effectiveness and drive continuous improvement.
  • Identify opportunities for service growth and innovation to meet changing client needs.
  • Promote co-production in service development, ensuring client involvement in shaping service offerings.

Essential Criteria

  • Proven experience managing community-based or charged-for services.
  • Demonstrable experience in safeguarding, with a strong understanding of relevant policies.
  • Ability to conduct client assessments and develop plans.
  • Experience managing dispersed teams and remote workers.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, able to relate to people at all levels.
  • Experience in performance management, staff supervision, and recruitment.
  • Ability to manage competing priorities and work under pressure.
  • Good IT skills, including experience with CRM systems and databases.
  • Strong organisational and problem-solving skills.
  • Ability to work independently and demonstrate initiative.
  • Experience of developing work schedules and allocating tasks.

If you are passionate about driving success through effective management and teamwork, we encourage you to apply for this exciting opportunity as Help at Home Manager.

Job Description

To apply for this position, please send your CV and cover letter to HR hr@ageukcheshire.org.uk  outlining in the cover letter how your skills and experiences match this role.

Closing Date for Applications: By no later than 5pm on Monday 2nd December 2024