Comments, compliments or complaints

Age UK Carlisle and Eden has an excellent record of working with older people and we welcome and value feedback from our service users to help us improve the services that we offer.  

Get in touch

We would like to hear from you if you are happy with any part of the service you have received or if you have a suggestion about how we can improve our service. You can do this online, by email or letter, in person or on the telephone - see our contact details below.

Do you have a complaint?

Age UK Carlisle and Eden takes complaints very seriously. While we try to provide a good service, we know that sometimes things go wrong so we have developed a complaints procedure for you to use if you feel that this is the case.

Further information about our contact process is in the document 'How to make a comment, compliment or complaint' (PDF document). Save the document to your computer and the form can then be completed using Adobe Reader.

Write to us

Comments, Compliments and Complaints Team

Age UK Carlisle and Eden
20 Spencer Street
Carlisle
Cumbria
CA1 1BG

Visit us in person

at the address above

Telephone us

01228 536673 Lines are open Monday to Friday from 9:00am to 4:30pm.

 Email us

Admin@ageukcarlisleandeden.org.uk

 Or you can contact us using the form below: Comments, compliments or complaints