Age UK Camden Complaints Procedure
If you are unhappy with any aspect of our work, we would like to hear about it.
We value all feedback, both good and bad, and welcome the opportunity to learn and improve.
How to make a complaint
Complaints should be raised within 3 months of the matter in question and should be directed to:
Age UK Camden Complaints
68 Parkway
Camden
NW1 7AH
Tel: 0207 239 0400
Email: info@ageukcamden.org.uk
How we will respond
- We will treat your complaint seriously.
- We will endeavour to address complaints made by telephone, email and in person within 5 working days.
- Complaints made in writing will be acknowledged within 5 working days.
- If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 20 working days.
What happens next?
If your complaint has not been resolved satisfactorily a review will be conducted internally.
