Privacy policy

This Privacy Policy applies to Age UK Cambridgeshire and Peterborough.

Age UK Cambridgeshire and Peterborough is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Policy may change from time to time, so please check this page periodically.

Age UK Cambridgeshire and Peterborough is a registered charity (number 1165856. The registered address is Age UK Cambridgeshire & Peterborough, Frans House, Fenton Way, Chatteris, Cambs PE16 6UP .

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Data Protection

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at admin@ageukcap.org.uk or calling 0300 666 9860.

Age UK Cambridgeshire and Peterborough is registered as a Data Controller with the Information Commissioner. Age UK Cambridgeshire and Peterborough is the Data Controller for the purposes of collecting your information on our site(s).

1. What personal information is collected from you

When you visit this website we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisations e.g Give As You Live Donate or Just Giving, who specialise in the secure online capture and processing of credit/debit card transactions, but is not held by us. If you supply such information we are legally bound by General Data Protection Regulation (GDPR) which forms part of the data protection regime in the UK, together with the Data Protection Act 2018 (DPA 2018).

2. How your information is used

We may use this information in the following ways:

• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Improve our services or marketing;
• Send you communications which you have requested and that may be of interest to you;

• We may from time to time share low impact personal data, not including names and addresses, with Age UK as Legitimate Interest which is proven to have a positive impact in providing support and future shaping of services.

3. Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 2018. Age UK Cambridgeshire and Peterborough is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

4. How you can access, update or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at our head office above. You have the right to ask for a copy of the information Age UK Cambridgeshire and Peterborough holds about you.

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Cambridgeshire and Peterborough cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

7. What happens when visitors link to another site?

Our Site contains links to other websites. This Privacy Policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the Privacy Policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

8. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

9. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our we site.

10. Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.