Landlines are changing: what you need to know

The UK's telephone network is being upgraded, so landline services are changing. The switchover will be straightforward, but you will need an internet connection.

What is changing?

Landlines have been delivered through an analogue network for decades, but this is being replaced with newer digital technology.

The new system is called 'Voice over Internet Protocol' (VoIP). You may also hear this referred to as a digital landline or 'Digital Voice', the name of BT's new home phone service. BT is one of many network providers making this change.

Will I need an internet connection to make calls?

Digital landlines use an internet connection to make and receive calls. Given this, you'll need an internet connection at home to use the new landline digital system. 

If you already have a broadband connection, then the new digital landline system will use this. But don't worry – if you don't have broadband and your network provider, such as BT and Virgin Media O2, asks you to switch, then they'll supply you with a connection to support the new digital landline system. You shouldn't pay extra for this if you don't choose to take up a broadband service. 

When are these changes happening?

The changeover has started, sand some people have already been moved to the digital system. For most people, the changeover will have happened by January 2027.

Avoiding scams

As the switchover is affecting millions of homes, this can create an opportunity for criminals to develop new scams. These scam attempts could happen over the phone, via email, or in person on your doorstep.

You should contact your bank immediately if you think you’ve been a victim of a scam and report it to Action Fraud by calling 0300 123 2040.

For further information please see Age UK’s website. You can also access support by calling:

Age UK Bolton - 01204 382411 (Mon - Fri, 9am - 5pm)

Age UK national advice line - 0800 678 1602 (8am - 7pm every day)