Information and Advice Officer (Birmingham)

2 post available @ 37 hours and 20 hours per week each

£12.58 pr hour (plus pension and healthcare scheme benefits)

The organisation

We are a locally focused charity with over 130 staff and volunteers across Birmingham and Sandwell. We provide support and services to people aged 50 and over, enabling, empowering, and encouraging them to enrich their lives and live independently. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.

The opportunity

We have an exciting opportunity for an enthusiastic and motivated individual to join our Advice Team. Ideally you will be able to demonstrate excellent people and communication skills, with an ability to gather and interpret information to help clients navigate their difficulties. You will also have experience of generalist advice work including working with Welfare Benefits.

This is a chance to work with a fantastic staff team and wider community of people. We will provide on the job support, and additional external training as required.

The ideal candidate

 This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of advice work in the advice or third sector and experience of working within a fast-paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, with a commitment to provide a high-quality service.

Do you enjoy listening and talking to older people?

Are you patient, empathetic and friendly?

Do you have experience of providing information, advice and guidance?

Then this could be the job for you!

How to apply

Send your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides and covering letter no more than two sides also.

Applications can be sent to: jobs@ageukbirmingham.org.uk

 If you would like to discuss this opportunity further, please contact Sadaf Azim, Information & Advice Service Manager, by telephone on 0121 437 0033.

The closing date for applications is 27^th November 2024. 

Please note - we will be interviewing candidates as they apply, so early applications are recommended.

Age UK Birmingham and Sandwell is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff.