Q
quotes
when you quote someone, you should use speech marks rather than apostrophes to surround their text eg "This style guide is very useful" not 'This style guide is very useful'.
If you're quoting thoughts or retold speech within a quote, use both! eg "I told my friend, 'This style guide is very useful.'"
Is anything missing from the Age UK style guide?
Do you need clarification on any style questions? Let us know!